Currently, we have three categories: Pending Paused All I feel like email segmentation isn't always the most appropriate for the context. For example, I had to search for a potential prospect's response in the master email even though they responded positively. Conversely, I have people in Pending who should be "refused." I see two possibilities here: 1) Allow us to process the nomenclature and underlying actions ourselves (very large and potentially of little use because they're too personalized) 2) Better segmentation in the back-end classifications performed by Topo => All = Good => Pending = Awaiting response (positive) => Paused = Hesitant, but can be converted in the future. Perhaps something else could be relevant, but the Paused and Pending tabs are sometimes clumsily classified in my case.
